This website is operated by Raff. Throughout the site, the terms “we”, “us” and “our” refer to Raff. Raff offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. In addition, when you make an enquiry or order any products or services through this website, you will do so subject to the terms and conditions on this page, as set out in our online customer terms & conditions, subject to all our other website conditions and such further terms and conditions as may be notified to you.
Any new features or tools, which are added to the current store, shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these terms and conditions, The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices, unless indicated otherwise are in Euros, except for India. Indian prices are different to International prices due to taxes/duties , and the laws of the countries they have been bought from. Prices are subject to change at any time , without any notifications. All rights to change prices are reserved by RAFF. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Prices of products available at retail outlets are only available within India. No product can be sold for Indian prices outside the country.
By indicating user’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
PRODUCT & AVAILABILITY
Certain products or services may be available exclusively online through the website. Due to popularity or short interruption of supply, some items may be unavailable or out of stock. Please bear with us while we restock the products. Some products maybe subject to changes in product specifications. We reserve the right to make these changes at any time and without notice. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SHIPPING & DELIVERY
Raff offers FREE SHIPPING worldwide. International orders are not inclusive of duties or taxes. Raff is not liable to pay and duties or taxes for international shipping. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number), any extra cost towards re-delivery shall be claimed by the user placing the order.
Please allow 2-5 days from the receipt of the payment confirmed, for your order to be processed. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Raff shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Raff.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Raff reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Raff has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, without prior intimation whatsoever.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors
All the prices on the website is including all local taxes.
RETURNS & EXCHANGES
Return of products is only limited to direct sale between vendor and consumer. This is limited only to sale online through this website and not through retail outlets. We strongly suggest you to email us at [email protected] with any prior queries and concerns and suggest to precisely note measurements and scale of all the products beforehand. In the rare case that you are not happy with the product, you can exchange it within 48 hours of receipt of the product. Please send us an email at [email protected] and we shall get back to you with the details of the exchange. Please note that the customer will borne the cost of the return shipping, in case of a non defective product.
In the event of a manufacturing defect or damage during transportation, we must be notified at [email protected] within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Raff will not be liable to accept the merchandise. We will investigate the damage from our end and repair the merchandise in entirety. Courier cost for returns made due to incorrect product delivered, product with a significant manufacturing defect or damage during shipping, will be borne by us.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be shipped back to our warehouse wherein all costs will be borne by the customer themselves. Raff will only bear the expenses of the transaction after the repair of the merchandise.
Raff reserves the right to decide if the defect or damage is applicable for a return, or is part of the product’s aesthetic.
PRODUCT USAGE/WEAR & TEAR
Colour Specifications: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Color variation cannot be subject to rejection of goods or merchandise.
Leather: All Raff products are made with 100% genuine and top quality vegetable tanned buff leather. This leather is tanned without the use of any chemicals. Hence, the leather is naked and natural. Due to this, slight variation is bound to appear in each item. Scratches, wrinkles and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time, which enhances the look and feel of the product, adding to its appeal. Usage of the product overtime will give the patina of the leather a soft shine. The surface will change over time and water marks will create spots. Products are only designed seeing and keeping in mind all the above-mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.
Hardware: Raff uses powder-coated hardware where applicable, which are susceptible to chipping and scratches over time. These products are not meant for heavy use. Some of the hardware may tarnish over time due to weather conditions and usage. The afore-mentioned are changes, which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
For the longevity of your Raff product, we recommend storing your bag in the dust bag provided when not in use and keeping it away from rain. For general maintenance and care, take your product to a trusted leather goods repair workshop. You can also find commercial products to clean and polish you’re the leather.
WOOCOMMERCE/PAY U MONEY/PAY PAL/IDEAL
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored throughWooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall. PayU Money handles the payment gateway, which is a third party payment processor for Indian customers, iDEAL for Dutch customers and PayPal for all customers. Raff does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.
WARRANTY DISCLAIMER AND LIABILITY OF RAFF
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Raff, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
INTELLECTUAL PROPERTY RIGHTS & TRADEMARK
RAFF is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to RAFF in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of Raff’s intellectual property is prohibited without the prior written permission of Raff. Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.
This website and its contents are the property of RAFF and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.